Refund & Returns Policy

Refunds and Returns Policy

Effective Date: November 2, 2024

Welcome to wigsbyjmt.com, operated by JMT Hairs. Our goal is to provide high-quality wigs that satisfy our customers’ needs. We understand that sometimes things may not be perfect, so we have created this policy to outline the return and refund process should you need to return a product. Please read the following information to understand the conditions, process, and timelines.

If you have questions or need assistance, reach out to us at info@wigsbyjmt.com.

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following conditions must be met:

  • Product Condition: The item must be unused, unworn, and in its original condition. Items must be in their original packaging with all tags, protective seals, and included accessories intact.
  • Time Frame: Returns must be initiated within 14 days of the purchase date. We are unable to process returns after 14 days.
  • Proof of Purchase: Proof of purchase, such as an order confirmation or receipt, is required to process returns.

Note: Custom wigs, personalized items, or wigs marked “Final Sale” are not eligible for returns or exchanges unless defective.

2. How to Initiate a Return

If you would like to return an eligible item, please follow these steps:

  1. Contact Customer Support: Email info@wigsbyjmt.com with your order number, the reason for your return, and photos if applicable (e.g., for damaged or defective items).
  2. Return Authorization: Once your return request is approved, our support team will send a Return Authorization Number (RA#) and instructions for returning your item. Items sent without an RA# may not be accepted.
  3. Pack the Item Securely: Place the item in its original packaging and pack it securely for return to prevent damage during transit.
  4. Ship the Item: You are responsible for the cost of return shipping unless the item is defective or an error was made on our part. We recommend using a trackable shipping method and purchasing insurance, as we are not liable for items lost in transit.

3. Return Fees and Conditions

  • Shipping Fees: Initial shipping fees are non-refundable unless the return is due to a defect or an error on our part.
  • Restocking Fee: A restocking fee of 10% of the product’s original price may apply to cover inspection and repackaging.
  • Exceptions: Restocking fees do not apply if the return is due to a product defect or an error on our part.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your refund is approved, a credit will be applied to your original payment method within 5-10 business days.
  • Partial Refunds: If the item is not in its original condition or is missing parts due to your error, we may issue a partial refund.
  • Non-Refundable Fees: Original shipping charges, restocking fees, and any applicable handling fees are non-refundable, except as required by law.

If your refund is delayed, please first check with your bank or credit card company, as processing times may vary. If you still have concerns, please reach out to us at info@wigsbyjmt.com

5. Exchanges

We offer exchanges for eligible items, subject to availability.

  • Eligibility: To be eligible for an exchange, items must meet the same conditions outlined in the Eligibility for Returns and Exchanges section.
  • How to Exchange: Email info@wigsbyjmt.com with your order number and the details of the item you would like in exchange.
  • Exchange Process: After receiving and inspecting the returned item, we will process your exchange and notify you by email.

Note: Customers are responsible for shipping costs related to exchanges unless the exchange is due to a product defect or error on our part.

6. Damaged or Defective Products

If you receive a damaged or defective product, please follow these steps:

  1. Report the Issue: Contact us at info@wigsbyjmt.com within 48 hours of receiving your item. Include photos showing the damage or defect.
  2. Resolution Options: Upon approval, we may offer a replacement, repair, or refund based on the specific issue.
  3. Shipping Costs: We will cover shipping fees for returning damaged or defective items and for sending any replacement items.

7. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Custom-made or personalized wigs.
  • Wigs marked as “Final Sale” or “Non-Returnable.”
  • Gift cards or other promotional vouchers.

8. Customer Support Contact Information

For questions regarding our Refunds and Returns Policy or assistance with your return or exchange, please contact us:

Contact Information:

Our team is here to provide support and ensure a smooth and transparent returns process.

Thank you for shopping with JMT Hairs at wigsbyjmt.com. Your satisfaction is our priority, and we are committed to providing you with high-quality products and exceptional service